Sales & Customer Service Training
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Work with us to transform your sales & service skills
Our Approach
Think about the last time someone tried to sell you something. Did you feel under too much pressure to buy? Were you being sold something you neither wanted nor needed? Did they take time to listen and understand your needs or did they bombard you with details about their product regardless of your personal circumstances?
Our sales and customer service training will help sales people transform to value selling, building meaningful relationships, focusing on the needs and drivers of their clients. We will take you through the whole buying and selling process, covering all aspects of the sales role:
Understanding the potential of your sales area
Compiling an effective territory development plan
Strategically managing your accounts, whilst working in partnership with them
Who is our Sales and Service Training for?
This training will benefit everyone who works in a sales or service role: in sales and customer service management, account development, service delivery and sales support.
What will I learn?
Understand the role of an account manager
Develop an effective territory development strategy
Plan and structure an effective sales call
Sell using features, advantages and benefits
Define standards for service excellence
Understand your customers’ visible needs and hidden drivers
Build and maintain successful customer relationships
Negotiate successfully and achieve win-win outcomes
What are people saying about our training
I found the workshop was very well presented and hosted by Rosie Nice - Rosie was highly knowledgeable, professional and engaging which kept my attention throughout the sessions. The interactive exercises were particularly good for both teambuilding and also learning some core aspects of what we look for and hope to achieve through our customer service
Rosie was very warm and welcoming, making us all feel at ease
I enjoyed the breakout sessions and how interactive it was. Rosie was also fab at making it engaging and relating back to real examples and our industry
Bespoke Learning
All our sales training is endorsed by the ISM, the industry benchmark of high quality.
Like all our workshops, this workshop can be designed to meet your unique needs,
so please contact us to find out how we can
Enhance your sales and customer service skills
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